Frequently Asked Questions

Product

How much does it weigh as a Backpack/Chair ?

  • Original Chameleon: 4.9 lbs
  • Chameleon Lite: 3.5 lbs
  • Frost: 3 lbs
  • Micra: 2.75 lbs

*All measurements include the chair frame.

How much weight will the chair frame support?

The chair frame will support up to 300 lbs.

How much does the chair frame weigh alone?

The chair frame weighs 1.5 lbs.

How much gear does each pack hold?

  • Chameleon Standard: 36 Liters.
  • Chameleon Lite: 36 Liters.
  • Frost: Expandable roll top, 22-28 Liters.
  • Micra: Expandable roll top, 22-28 Liters.

How long does it take to transform into a chair?

The backpack to chair transformation takes less than 60 seconds. You’ll get faster and more efficient setting it up and taking it down after a couple times using it. Watch our short video that shows the transformation!

Where are your packs designed and manufactured?

Our products are designed at our home base in Lehi, Utah. Situated in the Utah Valley bordering the Wasatch mountains, Lehi is a destination for outdoor adventure and we’re profoundly inspired by the lifestyle it provides.

Once our designs are nailed down, we work closely with our factory in Vietnam, which has a long history of quality backpack and chair design & production. Vietnam is a mecca for textile production, and our factory is one of the best in the industry. They’ve been producing bags for some of the most notable outdoor brands since 1995.

What material are the packs made from?

We use a 4-way, high tenacity 420D Ripstop Nylon for all our packs. 420D ripstop is a lightweight fabric that is woven with a stronger thread throughout in a grid pattern that results in an extremely durable, water-resistant material that stands up to abrasion. It’s strong enough to hold your gear and comfortable enough to cradle your butt!

Does it come with a Rain Cover?

The Rain Cover is designed to fit the 36 liter packs only. Our pre-order / crowd-funding backers will get both the Rain Cover and Hip belt included in their Chameleon Lite order. After Pre-Order we will offer the Rain Cover and Hip belt as a set for $19.

Does it come with a Hip Belt?

The hip belt is designed to fit the 36 liter bags only. Our pre-order/ crowd-funding backers will get both the Hip Belt and Rain Cover included in their Chameleon Lite order. After Pre-Order we will offer the Rain Cover and Hip belt as a set for $19 .

What accessories are offered?

Our accessory bags include: a Camera/Cooler Combo, a Cooler/Cooler Combo as well as Extra Stuff Bags. We will soon offer our own Trailform Toiletry/ Tech Pouch as well as a Laptop/ Tech Sleeve, and Trailform ice packs. We currently offer Non-sink feet and Rain Covers, compatible with the our 36L packs (Chameleon Standard, Chameleon Lite).

How do you attach the accessory bags?

The Cooler/Camera bags and stuff bags can only be attached to the Chameleon Lite. They use 4 heavy duty snaps for easy attaching and detaching. They can also snap together forming a minimal backpack for convenience.

What is included in a Bag purchase?

All of our packs include the bag and chair frame. Pre-Order and crowd funding backers that order a Chameleon Lite will get a Rain Cover and Hip belt with their bag purchase. Additional accessories bags as well as optional add-ons will be available to purchase as well.

Orders

What methods of payment do you accept?

We accept major credit cards, as well as Paypal.

You can also choose to use Affirm at checkout. Affirm offers real-time financing for online purchases. With Affirm, you can buy and receive your purchase now, and pay for it later in fixed payments. Learn more about how Affirm works.

What is a preorder, and when will my order ship?

TBD

Will I be charged sales tax?

Sales tax will apply for orders shipping to Utah.

Shipping

Where do you ship to, and how long does it take?

We ship to the lower 48 states. Orders are processed within 1-2 business days and US shipping time to the lower 48 states takes 4-7 business days.

How do I track my order?

Once your package ships, you’ll receive an email notification with tracking information.

How much does shipping cost?

We offer free ground shipping for orders over $150, going to the lower 48 states in the USA.

Returns & Exchanges

What is your return & exchange policy?

We have a 30 day, money back guarantee. Simply send the product back with all parts and pieces for a full refund. Customer are responsible for all return shipping costs. Reach out at support@trailform.com to start the return or exchange process.

The Trailform Promise

What is your warranty?

We have a 30 day, money back guarantee. Simply send the product back with all parts and pieces for a full refund. Customer are responsible for all return shipping costs. Reach out at support@trailform.com to start the return or exchange process.

 

We stand behind everything we design and produce. Our 3 year limited warranty covers any manufacturer defects. If you believe you have a product defect, simply reach out at support@trailform.com: send us photos of any defect or problem, and then send us the product with all components, and we will repair or replace free of charge.

 

Trailform’s warranty doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

Support

How can I get in touch about an order or get help?

We’re here to help! Please reach out at support@trailform.com for all questions, support, and inquiries.

 

Wholesale

How can I get in touch about wholesale or partnerships?

Please fill out our wholesale form here.